POLICIES

PRODUCTION TIME

- All online orders are made-to-order and can take up to 3 weeks to complete.

PAYMENT

Payments are securely processed via PayPal. All prices are listed in US dollars. 

SHIPPING

 —All local and international orders are shipped using insured USPS services . We are able to offer expedite shipping options for a extra shipping fee. Please contact us at adorn@cheryleve.com if you need your order to be delivered before our shipping lead time. We do not ship to Post Office Boxes (PO Boxes).

—Any import duties and taxes are charge when the parcel reaches the destination country, and these charges must be paid by the recipient. We have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges please contact your local customs office. 

RETURNS & EXCHANGES

—We want you to be satisfied with your purchase, customer satisfaction is our priority. 

—If for any reason you are nor satisfied with your order, you are able to return or exchange (exchanges are only possible if the item is available) your item within 7 days of the date of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. All returns are subject to a 10% restocking fee. Postage is not refundable. 

Please email ADORN@CHERYLEVE.COM for return request. Please provide your name, address, order number and reason for return. Returns only will be accepted with a return authorizationnumber. Approved returns will be credited for the purchase price of your item minus 10% restocking fee and shipping cost. 

—When shipping your return, we strongly suggest purchasing insurance and tracking services. We are not responsible for items lost in the mail. 

—Refund will be made through PayPal. Exchanges will be subject to shipping charges. Exchanges and return may take up to 3 weeks to complete. Unfortunately special orders, custom items, personalized items are non-refundable. 

CARE

—Dust, pollution, cosmetics and perfumes can dull the surface of silver, oxidize sterling silver and brass. We suggest that you take the time to properly store and care your jewelry. Proper storage helps prevent scratching and oxidation and is best to keep jewelry away from extreme heat or moisture. Be careful not place heavy object on top of your jewelry during storage and be gentle when putting on or removing your jewelry.   

 — Sterling silver, oxidize silver and brass will tarnish naturally over time, polish surfaces become more matte and matte surfaces gradually become shinier. These are traces of wear wish make the jewelry uniquely yours. Never use harsh chemicals to clean your jewelry. 

— Oxidize silver is a special treatment that is achieved with careful attention, with the time and wear, the color of the oxidize sterling silver may scratch and lighten - this is a natural and organic occurrence. If you attempt to clean oxidize sterling silver with a cloth or chemicals, it may strip off the oxidize finish. 

UPDATES

—Our store policy may change from time to time and all updates will be posted on this page.